Terms of Use & Privacy Policy
Last Updated: August 1, 2012

Personal Information:
As a general policy, the Error Prevention Institute, Inc. (EPI) only collects personal information from you when you voluntarily provide it to us by:

  1. Placing an order;
  2. Registering on the Website;
  3. Contacting us (including our customer service representatives and other employees) by email, telephone or through any of the contact forms found on our website;
  4. Completing any surveys or on-line forms. In connection with these activities, we may collect personal information, including, but not limited to, your name, physical address, e-mail address, telephone number, credit card number, credit card expiration date, other unique identifiers, website password, username, and other demographic information.

The Way We Use Information:
EPI respects your personal privacy. Other than the basic information required by the Learning Management System (LMS) provider for the purpose of providing a sign-on to the e-Learning courseware, we will not release your name, street address, telephone number or email address to external sources without your consent unless required to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety as permitted or required by law. The information we collect about you is required only to process orders, provide a sign-on to e-Learning courseware, monitor the use of the e-Learning courseware and provide product information. Although you may be contacted by EPI fulfillment staff personnel in the course of business, we will never participate in unsolicited e-mail (spam) by providing your information to external solicitors. All information given to EPI is confidential. Our online ordering system uses the industry-standard Secure Sockets Layer (SSL) technology to encrypt the information you send us when you place your order.

Products or services sold on this site will be billed by EPI or its fulfillment agency.

We do not direct our Website to, nor do we knowingly collect any personal information from, children under eighteen years old.

Third Party Websites:
Our Website may contain links to other third party websites which may have privacy policies that differ from our own. We are not responsible for the activities and practices that take place on these websites. We recommend that you review the privacy policy posted on any website that you may access through our website.

Unforeseen Circumstances:
As we continue to develop our business, we or our affiliates may sell or buy other businesses or entities. In such transactions, personal information may be one of the transferred business assets. Also, in the event that EPI or substantially all of its assets are acquired, your personal information may be one of the transferred assets.

Return Policy:
Since our founding in1991, EPI has had a 100% satisfaction guaranteed policy, and we are proud that we have never had a dissatisfied customer. If for any reason you are not satisfied with the product or service you receive from EPI, contact us for a full refund minus any expenses we have incurred in providing that product or service.

Individual countries may add customs or duty charges to your order. International customers are responsible for the cost of any applied customs charges.

Education Only:
The information on our website and in our courseware is intended to educate you and help you reduce errors and increase your effectiveness. The successful implementation of error prevention requires substantial and ongoing time and effort on the part of the customer. We make no claims whatsoever expressed or implied that it is possible to eliminate all mistakes or avoid all accidents. Only actual testimonial results are used, but your results may vary.

The information contained within this site and in our courseware is provided “as is” with no warranty, express or implied, for accuracy or reliability. You use this site and our courseware at your own risk, and acknowledge that, while every effort has been made to correct errors before they appear, this site may include certain inaccuracies, errors, or omissions. EPI makes no representations as to the suitability, reliability, availability, timeliness, and accuracy of the information on this site for any purpose. EPI shall not be held liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (whether or not EPI has been notified of the possibility of such damages). EPI expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement to the full extent allowed under the law. Furthermore, no advice or information, whether oral or written, obtained by you from EPI shall create any warranty. Depending on the state or jurisdiction where you reside, some of the exclusions or limitations of liability for consequential or incidental damages listed above may not apply to you. Any material downloaded or otherwise obtained from or made available on the site is done at your own discretion and risk. EPI expressly disclaims any responsibility for damage to your computer system or loss of data that results from the download of any such material.

You agree to indemnify and hold EPI and its subsidiaries, affiliates, officers, agents, co-branders or other partners, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of content you submit, post to or transmit through this website, your use of this website, your connection to this website, your violation of the Terms of Use, or your violation of any rights of another person or entity.

As part of the consideration that the Web site requires of the Visitor to view, use, or interact with this site, Visitor agrees to use binding arbitration for any claim, dispute, or controversy (“CLAIM”) of any kind (whether in contract, tort or otherwise) arising out of or relating to the purchase or any product, including solicitation issues, privacy issues, and terms of use issues. Arbitration shall be conducted pursuant to the rules of the American Arbitration Association, which are in effect on the date a dispute is submitted to the American Arbitration Association. Information about the American Arbitration Association, its rules, and its forms are available from the American Arbitration Association, 335 Madison Avenue, Floor 10, New York, New York, 10017-4605. Hearing will take place in the city of the Seller. In no case shall the Visitor have the right to go to court or have a jury trial. Visitor will not have the right to engage in pre-trial discovery except as provided in the rules; you will not have the right to participate as a representative or member of any class of claimants pertaining to any claim subject to arbitration; the arbitrator’s decision will final and binding with limited rights of appeal. The other party shall reimburse the prevailing party for any and all costs associated with the dispute arbitration, including attorney fees, collection fees, investigation fees, travel expenses.

Jurisdiction and Venue:
If any matter concerning this purchase shall be brought before a court of law, pre- or post-arbitration, Visitor agrees to that the sole and proper jurisdiction to be the state and city declared in the contact information of the website owner (Scottsdale, Arizona) unless otherwise here specified. In the event that litigation is in a federal court, the proper court shall be the closest federal court to the Seller’s address (Scottsdale, Arizona).

Applicable Law:
Visitor agrees that the applicable law to be applied shall, in all cases, be that of the state of Arizona.

Trademarks and Copyrights:
The EPI website and courseware is copyrighted by EPI, and the trademarks, logos and service marks (“Marks”) displayed on this Site and in the courseware are the property of EPI. The purchasing individual or organization is permitted to use the copyrighted and/or trademarked materials within their personal lives or organization, but they are not permitted to transfer or transmit the copyrighted material or Marks to any other individuals or organizations by any means without the prior written consent of EPI.

If we change this Privacy Policy, we will post those changes here and revise the Effective Date accordingly.

How to Contact Us:
If you have any further question regarding the Terms of Use and Privacy Policy, please address your correspondence to:

10999 E Lofty Point Rd.
Scottsdale, AZ 85262-3575